About Calida Sunshine

Guests' booking terms and conditions

1. Payment
   A security/damage deposit of £150 is payable at the time of booking for all properties advertised on this site, this deposit is in addition to the cost of the properties' rental period. This deposit will be refunded within 7 days of departure following an inspection of the property by the owner or his/her agent. Any damages caused will be charged from this deposit by the owner. It is your responsibility to report any damage incurred to the owner as soon as it is incurred. Should the property be left in an unreasonable condition, charges may be made from the deposit to rectify the condition. Payment in full is due six weeks prior to the booking commencement date and should be made direct to the owner. If a booking is made within six weeks or less of arrival, payment in full is due immediately including the additional security deposit.
2. Cancellation policy
   This is generally set by the individual property owner; however, if no policy has been set then the standard cancellation policy below will apply. Failure to pay the full rental cost no later than six weeks prior to arrival will result in the loss of the security deposit and the booking cancelled, the property will then be re-advertised as available for bookings on the website.
   
   

   Notice given	Security Deposit	Rental Cost
   More than 8 weeks	Refunded	Refunded
   8-6 weeks	Loss of Deposit	100% refunded
   6-4 weeks	Refunded	50% refunded
   4 weeks or less	Refunded	0% refunded

3. Your responsibility
   The accommodation must be left in a clean and tidy condition; otherwise additional charges may be incurred. You are responsible for the property during your stay. You agree to report and pay for any damages caused to the property and or caused to any of the contents of the property during your stay. Only named clients may use the accommodation booked by you, additional guests cannot be added above the maximum amount stated on the individual advert, you agree not to sub-let or re-assign the property to any other party. The company reserve the right to ask you or any member of your party to vacate the property immediately at any time following a complaint of unacceptable behaviour that may in our opinion result in spoiling the enjoyment, comfort or safety of others within the community.
4. Arriving/Departing
   Accommodation will be available from 4PM on the day of arrival, it is your responsibility to supply flight details and arrival times to the owner so arrangements can be made by the owner or his/her agent to meet you at the property on arrival.
   Accommodation should be vacated by 11AM on the day of departure and should be left in a clean and tidy condition, keys should be returned to the owner or his/her agent on departure.
5. Linen, Towels & Cleaning
   All bedding and towels are including in the cost of your accommodation excluding beach towels. Beach towels must be provided by you and towels supplied in the accommodation should not be used or removed from the property for external use.
   The accommodation booked will be supplied to you in a clean and tidy manner with all beds etc made up. Cleaning following departure of your stay is also included in the cost of your rental as long as the accommodation is left in a clean and tidy manner, any additional cleaning required may be charged to you. Most properties offer additional cleaning during your stay (i.e. following the end of the first week of a two week stay). These additional cleans are charged at an additional cost to your rental cost and should be booked at the same time as your booking. Payment is due on arrival direct to the owner or his/her agent on cash.
6. Additional Cleaning not included in the rental price and charged against your security deposit
   B-B-Q’s should be left in the same condition they are found, if cleaning is required following departure a charge of between 10 and 25 Euro will be made depending on the size and condition it has been left in.
   Cleaning of the following items are not included and will be charged at the cost stated if necessary.
   
   

   Bedspreads	10 > 20 Euro depending on size and condition
   Blankets	5 > 10 Euro depending on size and condition
   Throws	5 > 10 Euro depending on size and condition

   
   
7. Emergency Call Outs
   The following charges will apply should you require an emergency call out and are payable by you to the owner or his/her agent on their arrival at the property
   
   

   With up to 10 km radius of Los Alcazares	Between 9am and 9pm - 25 Euro Between 9pm and 9am - 50 Euro
   With 11 - 25 km radius of Los Alcazares	Between 9am and 9pm - 35 Euro Between 9pm and 9am - 60 Euro
   With 26 - 50 km radius of Los Alcazares	Between 9am and 9pm - 45 Euro Between 9pm and 9am - 70 Euro

   
   If keys are lost and not recovered a one off charge will be made on supplying a replacement set of keys of 100 Euro in addition to the above call out charges to cover the cost of replacing the locks and keys.
8. Extras
   Depending on the individual property, you may have the option to book additional services at the time of booking such as, Welcome packs, Cots, High chairs etc. You agree to pay for these additional services on arrival in cash to the owner or his/her agent.
9. Travel Insurance
   It is strongly recommended that you purchase travel/cancellation insurance to cover the duration of your holiday, this is your responsibility and in no way the responsibility of the property owner or the company.
10. Complaints
    Should you have a complaint regarding your accommodation, it is your responsibility to contact the individual property owner immediately with your complaint so any issue/s can be dealt with in a timely manner. If your complaint is regarding the condition of the property, we strongly recommend that you report this immediately and also take relevant photographs to support your complaint, once home you should also re-state your complaint to the property owner in writing by recorded delivery. Should you be unsatisfied with the response you receive from the owner, you may then forward your complaint to the company at the address stated on the website, this again should be done in writing including any relevant photographs. Once received the company will thoroughly investigate your complaint. The Company however cannot issue any refunds etc as your contract is with the owner and not the company. Following a serious complaint that is proven, the only course of action available to the company is to remove the property advertisement from our web site, this is subject to the discretion of the company and any decisions made by the company are final.
11. Contract
    By booking any property on the Calidasunshine website you have agreed to the owners terms and conditions or the standard terms and conditions above as set out by the company if no terms/conditions are set by the owner, you have also agreed to be legally bound by the afore mentioned conditions.
12. Costa Calida Property Management SL
    We reserve the right to change/amend the above terms and conditions at any time; any changes made will be supplied to you in writing more than six weeks of your arrival date. Any changes made to the terms/conditions with less than 6 weeks notice of your arrival date will not apply to your booking.